The Greater Fall River Hot Jobs List – February 23, 2018

FT Teller Float- Bristol County Area – Rockland Trust (Somerset)

As a Teller you will assist the Bank in meeting its goals of sales and service by providing the highest level of customer service through an ongoing commitment to improvement in knowledge, productivity, and job efficiency.

Under the supervision of the Branch Manager or Designee this position is responsible for conducting financial transactions for bank customers; identifies and makes sales referrals, recommends digital channels, cross-sells bank services and products, and provides superior service in a highly professional manner.

Position Responsibilities include:
• Understands and develops knowledge of bank products and services
• Consistently greet customers, make them feel welcome and engage them to learn about their financial needs.
• Introduce customers to new Product & Services, actively participate in sales promotions and generate leads for the platform and business partners.
• Meets customer needs through problem solving techniques as required.
• Conducts business in a professional manner and maintains a neat and orderly work area. Establishes and maintains a good working relationship with all bank personnel.
• Understands and adheres to security and compliance policies and procedures.
• Processes all transactions including deposits, withdrawals, transfers, check cashing, etc. in an accurate, efficient, professional manner within established guidelines and authority.
• Performs settlement procedures and balances cash drawer daily.
• Display a high level of professionalism, adhere to dress code policy, treat all people with dignity and respect, and perform in an ethical manner in all transactions and interactions
• Performs any other duties as may be assigned from time to time by management.

Sales and Service:
• Recognize/Identify cross sell and up sell opportunities and contribute to successful achievement of all customer service standards and sales goals
• Actively develop new customers and strengthen existing relationships
• Promote products and marketing initiatives as required while proactively matching products and benefits to the specific needs of customers

Required Skills:
• Demonstrate good verbal and written communication and computer skills.
D• emonstrate sales and service oriented personality and maintain a professional appearance.
• Applicants must have a genuine desire to work with customers in a caring and empathetic way, with a positive approach to interactions with customers and team members.
• Position is responsible for providing excellent service to customers while supplying them with information on a variety of banking products that are suited to their individual needs.
• Duties performed require a high level of accuracy in cash handling and an expectation for cross-selling and up-selling products.
• Position requires constant customer contact.
• Position must be able to discern customer needs and recommend most appropriate product or service.
• Decisions are made under close scrutiny of immediate supervisor and may become more extensive as position gains in knowledge and experience.
• Errors in judgment at this level may result in monetary losses to the Bank and/or a breach of bank policy.

Required Experience:
• High School Diploma or equivalent required
• Candidates should have 1-2 years prior teller experience or cash handling/customer service skills

Interested in applying? See full details and how to apply here.

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