The Greater Fall River Hot Jobs List – September 7, 2018

Dispatcher – Part-time – Bristol Community College
$17.35 an hour
Part-time
Location: Fall River, MA Category: Classified Posted On: Tue Sep 4 2018 Job Description:
STATEMENT OF DUTIES: Provide excellent customer service with accurate and friendly information for all incoming inquiries. Operate communication systems, such as telephone, switchboard, and two-way radio. Receive emergency and law enforcement related communications from the public via various communication devices including: telephone, radio broadcast system, computerized panic alarm system, cellular communication, and computerized messaging system. Communicate effectively and efficiently via the various communication devices to coordinate the activities of campus police officers, neighboring agencies such as police, fire and EMS on a variety of different emergency and disaster situations. Respond to requests for information from law enforcement agencies relative to criminal histories and records checks. Monitor all emergency alarms, utilize campus surveillance camera system, and provide general assistance to any and all members of the Campus Police Department.

DUTIES AND RESPONSIBILITIES:

Handle requests via walk-in, telephone, cellphone, emergency callbox, and radio broadcast system to Campus Police and processes the requests by giving out or extracting pertinent information, routing the call to the proper person, or dispatching the proper resource.
Monitor all emergency alarms on campus: panic (computer and telephone), emergency callbox, door, fire, crisis alert, etc.
Utilize and monitor the college surveillance camera system on a daily basis to assist in emergency situations, investigations, and daily activity reports.
Utilize the Blackboard Door Access System to control all campus exterior doors and remotely control building access when deemed necessary.
Utilize Computer Aided Dispatch and Report Writing System to accurately document all situations including interactions with the public, personal information, criminal charges, officer activity, assisting agencies, and any other relative information.
Utilize the switch board operating telephone to answer all college telephone calls and transfer to the proper department or person.
Utilize DCJIS, NCIC, Openfox, Mass Criminal Justice Information System (CJIS) Web, and other electronic data gathering tools to obtain information regarding suspects, offenders, victims, and witnesses.
Transmit and receive information to campus police officers and staff via radio broadcast system, telephone, cellphone, radio scanner, and internet and local area networks.
Aid shift supervisors to bring closure to all open calls and reports as directed.
Complete clerical assignments as needed in conjunction with all Campus Police personnel, as well as other dispatchers and clerical staff.
Perform all duties in an effective and efficient manner, showing respect and professionalism to all parties, while maintaining the ethics and values of the college.
Keep a clean and organized work area.
Interact and communicate effectively with the public.
Adjust to changing situations to meet emergency requirements.
Capability to make decisions and act quickly in stressful and emergency situations.
Gather information through questioning individuals and accurately assemble and organize such information in accordance with established procedures.
Exercise discretion in handling confidential information.
Follow written and oral instructions.
Operate or be trained to operate all related equipment.
SUPERVISION RECEIVED: Reports to the Director of Public Safety and Preparedness or his/her designee.

Job Requirements:
REQUIRED QUALIFICATIONS: High School Diploma or equivalent. Ability to multitask using a variety of database systems and lines of communication in the Campus Police Dispatcher Center; possess excellent verbal and written communications skills; ability to remain calm and professional in stressful and emergency situations; ability to exercise sound judgement and discretion in handling confidential information.

Valid US Motor Vehicle Operator’s License with no major infractions.
Must successfully pass and maintain CJIS Operator certification within first 30 days of employment.
Must be able to attend and complete all Dispatch Training courses required by the department.
Ability to obtain computer proficiency, including keyboarding and knowledge of/or the ability to learn Computer Aided Dispatch and Records Management System, Mass Criminal Justice Information System (CJIS), computerized alarm monitoring system, and computerized door access control system.
Must pass a background investigation of personal character and criminal records check including fingerprint supported checks of state and federal registries.
PREFERRED QUALIFICATIONS: The ability to speak a language in addition to English.

Additional Information:
This is a part-time, classified position with no benefits up to 18.5 hours per week.

Interested in applying? See full details and how to apply here.

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