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Have an issue with defective purple bags? You may be able to get a refund

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If you are having trouble with defects with the purple trash bags in Fall River, you may be able to get a refund.

During Tuesday’s Committee on Finance meeting, Interim Director of the Department of Community Maintenance John Perry stated that WasteZero is standing behind the quality of their product and wants all customers to be completely satisfied with the quality of Official Fall River PAYT Trash Bags. Should you experience any product defect with an Official Fall River PAYT Trash Bag, WasteZero will replace the defective product at no charge. You can contact their Customer Service team at 1-800-866-3954. The Fall River PAYT purple bag program may be short lived however.

During the same meeting, the Committee on Finance voted 5-4 to recommend discontinuing the program. Mayor Correia requested to have the committee discuss the program. Both Steve and Joe Camara, Derek Viveiros, Leo Pelletier, and Steve Long advanced the request in hopes of ending the PAYT program.

Cathy Ann Viveiros stated during the meeting that the request was made in hopes of getting feedback for the upcoming fiscal year budget. Councilor Kilby, however, thought the request was politically motivated by the mayor.

Some have had thoughts that Mayor Correia can remove the program himself if he so chooses, but according to Cathy Ann Viveiros, the mayor can only end the WasteZero contract, not the program itself.

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2 Comments

2 Comments

  1. Kat

    December 2, 2018 at 4:49 pm

    In the past couple of years, I have had problems with about 10 bags, either the sides would rip down the seam or the strap would break so you could not tie them. Are you going to refund the total cost of those bags, or I am out my money.

    • fallriverreporter

      December 2, 2018 at 5:13 pm

      You can contact them at the number provided, but I believe they want a serial number from the package.

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