The Greater Fall River Hot Jobs List – March 30, 2018

Call Center Representative – Catholic Social Services
15 an hour
1-800 Homeless- Call Center Representative

Job summary
The CALL representative will work closely with individuals and families experiencing homelessness or who are at risk of becoming homeless. This position will primarily be based in Fall River but may need to travel to various sites within Fall River as well as the remainder of Bristol County for appointments or to cover the 1-800-Homeless line. This position primarily consists of triaging individuals and families over the phone or in person in order to match them with shelter services or other resources within the community, including Continuum of Care Coordinated Entry Systems throughout Bristol County.

Summary of essential job functions

Respond to inquiries, phone calls, and correspondence in a timely manner
Triage clients by phone or in person to assess their circumstances and make appropriate recommendations for assistance.
Complete referrals for Permanent Supportive Housing or other types of housing within the Coordinated Entry System and provide assistance to clients in providing necessary documentation for housing.
Maintain contact with those currently on the waiting list for housing through Coordinated Entry and continue to offer diversion or other housing options.
Offer support and guidance in crisis situations.
Assist clients with identifying community resources and providing advocacy.
Communicate effectively with outside agencies as well as within the agency to ensure proper services is provided to each client.
Complete triages, intakes, and referrals according to HUD standards and standards set forth in the operational standards for THE CALL.
Enters client information into HMIS/Coordinated Entry System

Minimum requirements

Bilingual – preferably Spanish or Portuguese
Ability to drive to various locations to provide services.
Previous call center experience
Knowledgeable of state and community response to homelessness
Ability to respond effectively to individuals and families in crisis
Minimum High School Diploma or equivalent.
Excellent interpersonal skills.
Excellent verbal and written communication.
Proficiency in Microsoft applications
Ability to multi-task, pay strict attention to detail, perform well under pressure, meet tight deadlines, effectively prioritize work load, and take initiative.
Ability to sit for long periods of time.
This list is not intended to be all conclusive. Other duties may be assigned at the discretion of the program coordinator or his/her designee.

Job Type: Full-time

Salary: $15.00 /hour

Required experience:

Call Center: 2 years
Required education:

High school or equivalent
Required languages:

Portuguese
Spanish

Interested in applying? See full details and how to apply here.

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