Economy
The Greater Fall River Hot Jobs List – July 06, 2018
Customer Service Representative/Call Center – Displays2go
Part-Time – $14 an hour
Shift Schedule 9a-5:30p/em>
We offer:
Integrity – We are responsible and take ownership of our work
Partnership – Building relationships and collaboration is the foundation of our business
Innovation – We seek out challenges and take risks
Growth – We are continuously learning and improving
Passion – We get the job done and are driven to win
Employee Benefits – up to 9 paid days off your 1st year, Medical, Dental, Vision, 401k and more!
JOB DESCRIPTION:
The Customer Service Representative is responsible for providing exceptional customer service by assisting customers using product and systems knowledge with accuracy and efficiency. The Customer Service Representative will interact with customers in a multi-channel, fast paced environment through quick and accurate processing of orders, communication, and coordinating with other departments to resolve inquires. By listening effectively and communicating in a clear and friendly way, the Customer Service Representative is able to resolve issues while providing a positive customer experience.
PRIMARY DUTIES AND RESPONSIBILITIES:
• Drive customer retention by delivering superior customer service via phone, online chat, and email.
• Answer inquiries by identifying and assessing customer’s needs; researching, locating, and providing information.
• Resolve product or service issues by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; processing correction or adjustment; following up to ensure resolution and escalating when deemed necessary.
• Fulfill order requests by completing transactions in a timely manner while following all guidelines and policies.
• Sell additional services by recognizing opportunities to up-sell; explaining new features or products.
• Maintain customer records by entering and updating account information.
• Meet or exceed quality key performance indicators, including call scorecard requirements.
SKILLS:
• Solid communication skills, both written and verbal
• Strong math skills and attention to detail
• Ability to multi-task, prioritize and manage time effectively
• Positive attitude
• Initiative and independent thinker
• Cooperation and teamwork with peers
• Customer empathy and relations
• Familiarity with CRM systems and practices, including basic software and keyboarding skills
• Must be able to read, write, speak fluently, and understand the English language
EDUCATION AND EXPERIENCE:
• High School Diploma or equivalent
• 2+ years Customer Service Experience
Experience:
• Call Center: 2 years
Interested in applying? See full details and how to apply here.
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