The Greater Fall River Hot Jobs List – August 31, 2018

Player’s Club Representative – Tiverton Casino and Hotel
Part-Time

JOB PURPOSE:
To staff the Player’s Club Desk and assist with executing all efforts of the Marketing department, including but not limited to Promotions and Events.

ESSENTIAL JOB FUNCTIONS:
• Manage Players Club database which includes entering data into the computer program to create new Players Club accounts.
• Update and/or make necessary corrections to existing Players Club accounts; and answer guest inquiries related to their Players Club account- ex. point balances, promotional entries earned.
• Assist marketing managers with promotions/giveaways and awards prizes.
• Recognize and build relationships with frequent guests.
• Recognize abusers of the program and notify Management.
• Assist with Bus Tour greeting if required.
• Responsible for maintaining contact with other departments to ensure guest satisfaction.
• Inform management of all issues that may affect the smooth operations of the rewards desk.
• Accurately and in a timely manner cash checks and process cash advances for guests, following federal, state and casino regulations; balance drawers at the end of shift.
• All other related duties as assigned.

REQUIREMENTS:
• Superior customer service skills (1-3 years experience preferred)
• Must be an outgoing and caring individual who can serve as an ambassador on behalf of the Company to both guests and fellow employees
• Ability to speak, read and write English; bilingual is a plus
• High School diploma or equivalent
• Computer proficiency – Microsoft Office, Windows Operating System, database systems, email and ability to learn various computer systems and programs
• Ability to work flexible hours including days, nights, weekends, and holidays to specific job role
• Excellent communication skills and the ability to communicate with all levels of employees and guests
• Ability to effectively present information about the facility and respond to inquiries or complaints from guests
• Ability to define problems, collect data, establish facts and draw valid conclusionsPhysical/Mental Requirements:
• Constantly must be able to walk, stand and sit for long periods of time.
• Occasionally must be able to lift up to 20lbs.

Working Conditions:
• Mostly indoors and generally climate-controlled environment.
• Will be exposed to noise, smoke, and odors.
• Working with others and independently.

Experience:
• Customer Service: 1 year (Required)

Education:
• High school (Preferred)

Interested in applying? See full details and how to apply here.

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