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The Greater Fall River Hot Jobs List – March 14, 2020

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Automotive Service Advisor/Writer – Empire Ford of New Bedford

Due to Explosive Growth we are looking for another full-time Automotive Service Advisor/Writer with a minimum of 2 years experience.

Job Description:
Will be responsible for setting and preparing for appointments to expedite customer’s service experience; greet customers in a friendly and timely manner; determine the vehicle needs based on customer information, vehicle walk-around and technician’s multi-point inspection.

Requirements:
• Must produce repair orders for customers with transparency including the time and cost of the repair. Communicate with the technicians and parts department to ensure timely completion of work and follow up with customers on the status of the vehicle. Will be required to have Ford product knowledge to effectively assist customers with service maintenance and warranty information.
• Must have a valid driver’s license, safe driving record, and a high school diploma or equivalent. Applicant must thrive in a fast-paced work environment with demonstrated communication and excellent people skills. Must be alert to sales opportunities by taking the time to ask customers questions and provide information about their vehicle. The ideal candidate is dedicated to provide exceptional customer service and display a positive attitude when interacting with customers and employees.
• Must be able to perform basic computer skills and will be trained on how to use our internal system.
Will be responsible for setting and preparing for appointments to expedite customer’s service experience; greet customers in a friendly and timely manner; determine the vehicle needs based on customer information, vehicle walk-around and technician’s multi-point inspection.

Preferred Experience:
• Ford experience a plus. Portuguese and Spanish speaking a plus.

Great benefits package available!

Send resume to Kevin Lighty, Service Manager at klighty@buyempireautogroup.com.

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