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The Greater Fall River Hot Jobs List – October 18, 2019



SNAP Case Worker – Dept of Transitional Assistance
$51,609 – $70,284 a year – Full-time, Part-time

Position Overview
We are seeking qualified applicants for the position of SNAP Case Worker. Our ideal candidate will provide exceptional customer service to all DTA clients, in an action-based “first available worker” model, that is consistent with DTA’s self-sufficiency mission. The applicant will demonstrate the ability to successfully navigate a heavy telephone and direct client-contact work environment. Our ideal candidate will be responsible for completing SNAP eligibility determination related activities, and helping clients access other services that could stabilize or improve the clients’ situation.

On a daily basis, the ideal candidate will execute case management and case maintenance activities for a statewide pool of SNAP clients in a heavy telephone environment and in-person. The duties for this position include but are not limited to:

• Assist in increasing the number of individuals participating in SNAP in a manner that provides the client an inclusive understanding of Department opportunities and requirements.
• Assist clients with determination of initial and ongoing eligibility for transitional assistance programs and employment services.
• Perform all SNAP casework in an action-based “first available worker” process, through assigned queues in processing, phone and in-person.
• Ensure all task assigned are accurate and completed to the farthest point of completion.
• Conduct interactive interviews; utilizing the agency’s PC based eligibility system.
• Obtain and verify client information.
• Perform all tasks related to case maintenance and case management, including assisting with additional assistance for benefits, referrals to other state agencies, health care providers and other resources to support individuals and families as necessary.
• Provide guidance, resources and placement assistance.
• Prepare and deliver explanations of eligibility decisions.
• Evaluate and monitor client cases to ensure compliance with applicable rules, regulations and guidelines.
• Report all Domestic Violence issues to the appropriate Domestic violence specialist immediately.
• Ensure all clients are made aware of ADA services provided by the required staff.
• Perform other related duties as required.

IMPORTANT: Offers of employment will be made based on agency staffing needs and may not match location preference. Offices being hired for under this posting include Fall River, Hyannis, New Bedford, Plymouth, and Taunton.

Preferred Qualifications
• Ability to prioritize and organize several tasks.
• Demonstrate knowledge of the social and economic barriers of the diverse client population and the related impact on employability and self-sufficiency; employment barriers, the economically disadvantaged and behavioral issues.
• Ability to read, interpret, apply and explain the provisions of the laws, rules, regulations, policies, procedures, specifications, standards and guidelines governing agency operations and assigned unit activities.
• Ability to read, interpret and apply Federal, State and local social services programs, laws, statutes and regulations that affect eligibility for financial assistance, such as: worker’s compensation, social security and unemployment insurance.
• Ability to gather and assemble items of information in accordance with established procedures, through questioning and observing individuals and by examining records and documents.
• Ability to communicate and maintain accurate records effectively both orally and in writing; with the ability to write concisely with a clear expression of thoughts and the development of ideas in logical sequence.
• Ability to determine the applicability of client data, to draw conclusions and make appropriate recommendations.
• Ability to deal tactfully, establish and maintain harmonious working relationships with others in a team setting and functioning successfully in group situations.
• Ability to understand persons from different ethnic, cultural and/or economic backgrounds.
• Ability to demonstrate empathy toward those with physical and/or emotional stress and maintain a calm manner in stressful and/or emergency situations.
• Ability to exercise discretion in handling confidential information.
• Ability to demonstrate problem solving skills.
• Ability to work under adverse working conditions.
• Ability to use personal computer (PC) based systems and applications.

Pre-Offer Process
• A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit and click on “Information for Job Applicants”.
• Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.
• Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

For questions, please the contact the Office of Human Resources at 1-800-510-4122 and select option #2.

• First consideration will be given to those applicants that apply within the first 14 days.

• At least two years of full-time, or equivalent part-time, professional or paraprofessional experience in social work or social casework, claims adjudication, job placement, recruitment, employment counseling, vocational or rehabilitation counseling, credit investigation, educational counseling, legal advocacy, or legal counseling.

• A Bachelor’s or higher degree may be substituted for the required experience on the basis of two years of education for one year of experience.
• One year of education equals 30 semester hours. Education toward a degree will be prorated on the basis of the proportion of the requirements actually completed.

Based on assignment, travel may be required. Those employees who elect to use a motor vehicle for travel must have a current and valid Massachusetts Class D Motor Vehicle Operator’s license or the equivalent from another state.

An Equal Opportunity/Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

Interested in applying? See full details and how to apply here.

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