Bristol County restaurant takes to social media after customer mocks employee, owner’s wife

There seems to be more and more instances as of late where customers cross the line when dealing with employees of a business and it appeared to happen again on Friday.

The owner and chef of a Bristol County restaurant took to social media to express his frustration.

Andrew Robinson of AJ’s Family Pizza at 89 Pleasant Street in Attleboro posted the following on Sunday.

“Friday was a special day for us here @ AJs Family Pizza & BBQ. We ran a special on smoked prime rib. I had never smoked prime bib Before and really wasn’t sure what to expect. The results were amazingly positive. We sold out and the customer comments that I received were incredibly great. Unfortunately, the evening was marred by an unhinged person. This person was over the top rude, disrespectful to my wife, belligerent and obviously suffered from a very common impairment. So, the impairment that I speak of is quite prevalent nowadays. In fact, I too suffer from it from time to time. I know you’ve heard of Atrial Fibrillation, or A-Fib. Well, this is not at all similar, but it’s called Atrial Holulation, or A-Hole!

“Now this person bashed our business, left horrible reviews, but the one thing that bothered me was when she mocked my wife and her accent. If you don’t know, my wife is the sweetest person in the world. Only tries to give the absolute best in customer service. Because she wasn’t born in this country, she may not move the same or interact the same or do anything the same as the rest of us. But make no mistake about it, she cares more than anyone. She just moves at a different pace. She is my backbone. I couldn’t or wouldn’t do it without her. So, when this person started berating her, I kind of lost it. I may not have dealt with the situation the way I should have, but it is what it is.

“The reason I bring this up publicly, is because we are not perfect here. In fact, I know I make mistakes every day. I try to learn from them, and I always try to fix them. If I serve you poor quality food, I own it and I hopefully fix it. Sometimes, I’m not given the opportunity to do so. But No matter what goes on, it is NEVER from a lack of effort and concern. I wear my heart on my sleeve for sure, and the smallest things bother me for days. This one hurts because in this case we did absolutely nothing wrong. The food was fresh and hot. The service my wife was giving, was gracious and professional. Without her here we would have struggled. She really is the glue to our business. Well, she was shaken. And the reason she was shaken is because she thought she did something wrong. And all the explaining in the world won’t change her mind. So, in conclusion of this uncomfortable post, one of which many wouldn’t post, I run a transparent business and I like it that way. AJs Family Pizza & BBQ is a family owned and operated business. Our focus is on customer satisfaction first and foremost and as a reminder, if you ever receive less than great quality food from us, please let us know, so that we may correct the situation. We strive for excellence all the time, but we miss the mark too! Please understand we want you to complain if it is warranted. If we mess up, please don’t accept it. Let us fix it. That’s how we operate and that’s the way we want it. And as always, I thank you for giving me the opportunity to serve you again and again. Now, with all that said, let me make you a pizza!”

While nobody is perfect, try to keep in mind that employees in customer service are people too, often working hard to please the public.