Community
The Greater Fall River Hot Jobs List – September 7, 2018
Call Center Customer Service Specialist – SSTAR
Job Description:
• Responsible for answering all phone calls from individuals, families and referral agencies
• Books appointments for Family Healthcare Center Patients; triages urgent patient calls and forwards appropriately
• Responds to information requests regarding agency services or ensures that the caller is connected to someone who can help them
• Represents the agency in a professional, pleasant and caring manner ensuring that each caller receives the information or services that they need
• Other duties as required
Required Experience:
• Demonstrated commitment to helping clients and their families
• Pleasant and professional phone manner
• Strong communication and customer service skills
• Knowledge of medical terminology a plus
• Accurate and detail oriented
• Team player and problem solver who takes initiative
• Adapts well to change
• Bilingual applicants are encouraged to apply
Interested in applying? See full details and how to apply here.
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