The Greater Fall River Hot Jobs List – October 19, 2018

Customer Care Specialist – Re Trans Freigh
$18 – $20 an hour

Customer Care Specialists provide service-related information and resolve emerging challenges that our clients might face with accuracy and efficiency.

About ReTrans Freight
Since 1981, ReTrans Freight has been offering high value transportation management solutions that are tailored to help meet the needs of shippers requiring LTL, Truckload and Expedited Freight Services. Our enterprise management approach encompasses service, rate stability, and savings, coupled with a robust technology offering. By leveraging our aggregated volume through our nationwide transportation network, we can provide an immediate impact to a company’s bottom line. Our program also significantly reduces or eliminates many of the administrative costs associated with a company’s freight bill process. ReTrans Freight provides real-time information and technology that includes a suite of web applications, EDI/XML capabilities and customized web portals.

Essential Duties and Responsibilities
• Be an extension of our client’s office executing the following. Other duties may be assigned.
• Act as a liaison among client, carrier and sales team to research and resolve client challenges while providing proactive updates throughout the lifespan of the matter
• Build sustainable relationships with clients through open and interactive communication by providing accurate, valid and complete information to our clients
• Respond to customer inquiries in a timely manner including, but not limited to, disputed invoices, tracking, documentation requests, freight charges, OS&D, reconsignment and disposition of damaged freight
• Review, research and recommend appropriate programs, solutions and alternatives to increase customer interaction and retention rate
• Coordinate returns for select clients by communicating with multiple parties, creating Bill of Lading, generating pickup and ensuring delivery
• Support team environment in meeting departmental goals and objectives

Education and Experience
• High School diploma and 2 years related experience minimum. Associates degree and freight background is preferred.

Language Skills
• Ability to read and interpret documents such as operating instructions and procedure manuals. Ability to prepare and deliver routine reports is essential. Must have exceptional interpersonal skills. Ability to interact with people at all levels. Ability to make presentations.

Technical Skills
Basic math skills to calculate figures. Must have intermediate computer skills with the ability to navigate the Internet. Direct experience using MS Office (Word, Excel and Outlook) and familiarity with CRM systems and practices.

Experience:
• Outlook: 1 year (Required)
• Microsoft Office: 1 year (Required)

Education:
• Associate (Preferred)

Interested in applying? See full details and how to apply here.

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