Economy
The Greater Fall River Hot Jobs List – March 11, 2018
Call Center Representative – Displays2go
Shift – 11:30am-8pm
The customer service representative will act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. The Customer Service Representative will ensure delivery of excellent customer service in a multi-channel, fast paced environment through quick and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
Job Summary:
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
• Maintains Contact Center database by entering information.
• Updates job knowledge by participating in educational opportunities.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Drive customer retention by delivering superior customer service via phone, online chat, and email.
• Other duties as assigned
Qualifications and Skills:
• Solid verbal and written communication skills
• Strong math skills and attention to detail
• Positive attitude
• Initiative
• Ability to shift tasks quickly
• Cooperation and teamwork with peers
• Customer empathy and relations
• Basic keyboarding and software skills
• Must be able to read, write, speak fluently, and understand the English language
EDUCATION AND EXPERIENCE:
• High School Diploma or equivalent
• 2+ years Call Center Experience
Interested in applying? See full details and how to apply here.
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