The Greater Fall River Hot Jobs List – February 16, 2019

Customer Experience & Service – Growing Manufacturer
Full-Time

A well-established manufacturer in Southeastern Massachusetts offers a challenging position in a fast-paced environment in the Customer Experience & Service Department.

Duties include: Handling customer telephone calls, responding to inquiries and various customer questions via telephone and email, receiving customer payments, running and analyzing reports and other administrative tasks as needed and requested.

Requirements: Must be personable and have an upbeat personality and be customer service oriented. Accurate data entry, excellent oral and written communications, ability to multi-task in a fast-paced environment and ability to work well in a team environment and have excellent telephone skills.

All Applicants Should Have the Following:
• Bachelor’s Degree or Equivalent
• Proficiency in MS Office / Office 365 is a must
• Prior Customer Service experience is required
• Excellent Verbal and Written Communication Skills – Communication is primarily with peers and manager on specific assigned tasks. Demonstrates ability to clearly articulate and document action taken or action necessary
• Problem Solving- Effectively solves problems with direction to do so utilizing resources/procedures for a specific process, with a defined resolution.
• Detail Oriented Vs. Big Picture- Generally focuses on details of a specific task related to a process. Focus is entirely task based vs. conceptual
• Conflict Resolution – Identifies and escalates conflict so that it can be addressed by senior associates and/or leadership
• Planning/Organizing – Generally plans for current day to meet task specific objectives
• Time Management/Prioritization – Works best with a pre-defined schedule or set of existing priorities.

We offer Medical, Dental, 401K with a match, Employer Paid Short Term & Long-Term Disability as well as Life Ins, Sick Time and Vacation Time.

If you are interested in being considered for this position, please email your resume and salary requirements to the email provided in this posting and please put Customer Experience & Service Team Member in the subject line so that your resume gets top priority! In your email, please write a paragraph about yourself with the best time and telephone number to contact you.

Experience:
• Sales: 1 year (Preferred)

Interested in applying? See full details and how to apply here.

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