The Greater Fall River Hot Jobs List – April 6, 2019

Help Desk Support Specialist – Prima-Care, P.C
$Full-Time

Job Description:
Our Help Desk Support Specialist will be the first line of communication for technical issues within the organization. We are looking for a motivated customer oriented individual with an eagerness to learn. This is a fast paced and ever changing environment with opportunity to grow.

Primary responsibilities include:
• Provide afterhours coverage as part of an on-call rotation schedule.
• Provide friendly telephone, remote & on-site troubleshooting, training and technical support to end users.
• Adhere to established methods & procedures for responding to and documenting support requests.
• Follow processes for escalating tickets & working with tier 2 & 3 technicians.
• Perform maintenance tasks on end user devices.
• Maintain accurate documentation.
• Set up & Configure PCs, printers, peripherals & network equipment.
• Handle technical requests such as password resets, drive mapping and user accounts setup.
• Assist senior technicians with network deployment projects.
• Attempt to resolve employees’ problems by providing them with self-fix guidance.
• Work as part of a team to deliver the best possible service to the company & its vendors.

Benefits for our Permanent Placements Include:
• Medical, Dental, Vision and Life Insurance. 401K/ROTH and Safe Harbor Plans. Paid Time Off.

Requirements and Skills:
• At least 1 year of experience working in Customer Service role is highly preferred.
• Experience working with Apple products is plus.
• Experience with Windows Operating Systems.
• Basic networking skills.
• Computer deployment skills.
• Proficient at Microsoft Office Suite. (Word, Office, PowerPoint, Excel).
• Strong oral & written communication skills.
• Ability to multi-task & prioritize.
• Organized & detailed oriented.
• Ability to work independently as well as a team environment.
• Good problem solving & relationship building skills.

Prima Care, P.C. was founded in 1996 and is a large, multi-specialty medical group serving southeastern New England. With over 150 providers, including primary care physicians and a broad range of specialists, we offer quality health care, a diversity of services and treatments, convenient and friendly service, and state-of-the-art testing facilities to support your diagnosis and treatments.

In addition to our main Fall River campus and walk-in Center, Prima Care has medical offices and Walk-In centers in Somerset, Westport, and Dartmouth, as well as satellite offices in Tiverton, Rhode Island. We also provide care in patient’s homes, nursing homes and hospitals and two Outpatient Physical Therapy clinics located in Fall River and Somerset, MA.

We live and work by the golden rule and our company values that include integrity, respect, professionalism, ethical behavior and partnership.

Interested in applying? See full details and how to apply here.

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